FAQ

Hours of operation?


Where are you located?

Our address is Garibaldi Village 40246 Glenalder Place, and we are located next to Samurai Sushi. Avacado roll while you wait?


What is your cancellation policy?

Thanks for the heads up! To cancel or adjust treatments, we require a minimum of 24 hours notice to avoid being charged in full. Group and bridal bookings require a deposit upon booking to get the party started.


What is your product return policy?

We guarantee our products and services 100%. If you are unsure how to properly use a product we are happy to schedule you in for a quick consultation with one of our knowledgeable staff members to explain proper usage.

If you have a sensitivity issue, or the product is truly not meeting your needs, bring it back within two weeks of original purchase and we will exchange it.

We cannot guarantee colour services from fading if you do not use professional, stylist recommended hair care products as non-professional hair products have the potential to strip your hair colour.

Electronics (hair straighteners and blowdryers) are guaranteed at Concrete Blonde Studio within a month of purchase. After one month the warranty goes to the manufacturer for the first year of use.

I don’t know how to use the product I bought at your salon – help!

Check out our products page for the links to all the information you need on our retail products. If you still have questions, come on in and we’ll help you out!

Can I book my appointments online?

If you’ve been to our salon before and you know what you need done, you’re welcome to book online. If you’re new, or not sure whether it’s foils or bayalage, please call so we make sure we have the right human and time booked for your needs. Anyway, we miss the sound of your voice!


How do I know who is the right stylist for me?

Give us a call and let us know what you need. We’ll be sure to find the right fit for your hair (ahem, and personality) type!


What is microblading?

Cosmetic tattooing, also referred to as semi-permanent makeup or micropigmentation, is the process of implanting colour pigment beneath the surface of the skin by means of tiny, sterile, disposable needles to produce the appearance of hair strokes, makeup, or to enhance the natural features of the face.


How old do I have to be for microblading?

You must be 18 years or older to receive a tattoo service at Concrete Blonde.


How old do I have to be to have my ears pierced?

You need to be 18 years or older, or have a parent with you to have your ears pierced at Concrete Blonde.


If you could do the hair of one famous person, who would it be?

Just making sure you’re not a robot. We’d choose Ryan Gosling. Obviously.